Imraan Khan
IT Professional
My name is Imraan Khan. I am an IT professional with 16 years of experience focused in higher education. My employment history thus far has afforded me the opportunity to hone my skills in managing backend systems while also introducing new solutions to meet workplace challenges. I am focused, detail-oriented, and always ready for the next challenge.
LINUX Server Management
I have administered LINUX servers to perform a wide range of tasks, from serving web sites to full-scale hosted imaging solutions and videoconferencing platforms.
LAMP Stack
Puppet / Foreman
Imaging Solutions
Munki
Web Server Administration
I am proficient in HTML5 and CSS site building, script analysis and modification, and hosting with Apache and NGINX.
'
Asset / License Management
Virtual Machine Management
A/V System Design & Support
Supervisory Experience
Experience
2013 - Present
Help Desk Support Specialist II
Sarah Lawrence College, Bronxville NY
Supervise Help Desk team, manage backend imaging and endpoint management servers, end-user support for students/faculty/staff, lab design and management, A/V systems
2004 - 2011
Network Operations / Library Systems
Molloy College, Rockville Centre NY
Supported backend library systems related to circulation and databases, managed library web site, level I network troubleshooting, managed campus digital signage
2006-2008
Lab Technician
Long Island University, Brookville NY
Maintained and upgraded a specialized lab for music production and composition.
Education
2004-2008
B.S. Computer Science
Long Island University, Brookville NY
Summa cum laude, also completed a minor degree in music
Additional Skills
Wordpress Development
Host and administer a variety of sites for personal and business use, from simple portfolio sites to fully responsive designs.
Solutions & Planning
Research, dialog with vendors, comparative analysis of need versus product offering, cost analysis over infrastructure and time.
Issue Ticketing & Tracking
Log newly reported issues into a ticketing system, follow up on tickets requiring escalation, delegate team members to resolve issues based on areas of expertise.
Specialized Software
Experience supporting specialized software including SPSS, ArcGIS, Rhinoceros, Adobe CS, Pro Tools, Finale, Sibelius, and more.
Lab & Printer Management
Design, deploy, manage, and maintain general-use and department-specific labs and printers.
Customer Service & Communication
Focus on meeting the needs of the customer base. Communication with the end user, explanation of difficult concepts using non-technical language.