Minoucha Previlon
Software/Business Analytics
My name is Minoucha Previlon. I am an IT professional with 16 years of experience focused in higher education. My employment history thus far has afforded me the opportunity to hone my skills in managing backend systems while also introducing new solutions to meet workplace challenges. I am focused, detail-oriented, and always ready for the next challenge.
LINUX Server Management
I have administered LINUX servers to perform a wide range of tasks, from serving web sites to full-scale hosted imaging solutions and videoconferencing platforms.
LAMP Stack
Puppet / Foreman
Imaging Solutions
Munki
Web Server Administration
I am proficient in HTML5 and CSS site building, script analysis and modification, and hosting with Apache and NGINX.
'
Asset / License Management
Virtual Machine Management
A/V System Design & Support
Supervisory Experience
Experience
2026 - 2026
Senior Associate Analytics Software Tester
SAS, Cary NC
Supervise Help Desk team, manage backend imaging and endpoint management servers, end-user support for students/faculty/staff, lab design and management, A/V systems
2024 - 2026
Associate Analytics Software Tester
SAS, Cary NC
Supported backend library systems related to circulation and databases, managed library web site, level I network troubleshooting, managed campus digital signage
2023 - 2024
Software Development Engineer in Test Intern
SAS, Cary NC
Maintained and upgraded a specialized lab for music production and composition.
2023 - 2023
Software Developer Intern
SAS, Cary NC
Used Docker and SAS technologies to contribute to development tasks.
Education
Additional Skills
Wordpress Development
Host and administer a variety of sites for personal and business use, from simple portfolio sites to fully responsive designs.
Solutions & Planning
Research, dialog with vendors, comparative analysis of need versus product offering, cost analysis over infrastructure and time.
Issue Ticketing & Tracking
Log newly reported issues into a ticketing system, follow up on tickets requiring escalation, delegate team members to resolve issues based on areas of expertise.
Specialized Software
Experience supporting specialized software including SPSS, ArcGIS, Rhinoceros, Adobe CS, Pro Tools, Finale, Sibelius, and more.
Lab & Printer Management
Design, deploy, manage, and maintain general-use and department-specific labs and printers.
Customer Service & Communication
Focus on meeting the needs of the customer base. Communication with the end user, explanation of difficult concepts using non-technical language.